Nexura Zone Responsible Social Gaming Policy

At Nexura Zone, we are committed to promoting responsible social gaming and supporting a safe, positive, and enjoyable entertainment environment. Nexura Zone is a free-to-play social casino that does not offer real-money gambling, real-money wagering, or the opportunity to win real-world prizes. All activities on our platform involve virtual coins with entertainment-only value.

Your wellbeing and enjoyment are our top priorities. We believe it is our responsibility to help you maintain a balanced and healthy relationship with gaming. Online entertainment can carry risks if not approached mindfully, so we provide clear guidance, tools, and optional controls to help you remain in full control of your experience.

1. PLAYER PROTECTION POLICY

1.1 Protection of Minors

Responsible gaming begins with proper supervision and device control. Nexura Zone is designed strictly for adults aged 18+. We encourage parents and guardians to use content filters and monitoring software to prevent minors from accessing inappropriate digital entertainment.

1.2 Tips for Parents

  • Keep your username and password secure.
  • Never leave devices unattended while logged in.
  • Avoid using “Remember Me” on shared devices.
  • Monitor minors’ use of computers, tablets, and mobile devices.
  • Keep payment information and bank cards out of reach.
  • Never allow minors to participate in social gaming designed for adults.
  • Use parental-control tools such as Qustodio, Bark, Kaspersky Safe Kids, or Google Family Link.
  • If you share your device with underage individuals, restrict their access to social casino-type platforms.

2. TIPS FOR PLAYERS

  • Ensure gaming on Nexura Zone is your personal decision.
  • Set a personal entertainment budget before playing.
  • Familiarize yourself with game rules before starting.
  • Avoid playing if:
  • It interferes with your responsibilities or wellbeing.
  • You are under treatment for addiction or dependency.
  • You are under the influence of alcohol or other substances.
  • You are looking to solve financial problems—Nexura Zone does not provide real-money winnings.

3. KEEPING TRACK OF YOUR PLAY

Keep it fun

Our social casino games are designed for entertainment only, never as a source of income or financial benefit.

Set a budget

Decide how much you are comfortable spending on entertainment. Purchases on Nexura Zone involve virtual coins only, which hold no real-money value.

Monitor your time

Enjoy Nexura Zone as you would any other hobby—balance it with everyday life.

Use our management tools

You can request:

  • Daily purchase limits
  • Weekly purchase limits
  • Monthly purchase limits

Contact: **[email protected]**.

Reflect on your gaming habits

If you’re concerned about your play patterns, consider taking a break or using our self-assessment questions.

4. STAYING IN CONTROL

We support balanced play with several optional tools:

Purchase Limits

Request daily, weekly, or monthly purchase limits through [email protected]. Limits take effect once confirmed in writing.

Take a Break (Short-Term Lock)

Choose a temporary lock of:

  • 24 hours
  • 7 days

Once requested, it cannot be canceled until the period ends.

Self-Exclusion (Long-Term Restriction)

Minimum period: 6 months

Self-exclusion is a more comprehensive access restriction. Once applied:

  • It cannot be canceled until the full period ends.
  • You must not attempt to bypass the restriction.
  • No daily logins, rewards, or points are earned.
  • Pending redemptions involving virtual items are paused.

Request via **[email protected]**.

Virtual Coins During Restrictions

Your virtual coin balance will be restored after reactivation. Virtual coins cannot be refunded or transferred.

Account Information

Nexura Zone retains necessary account data as outlined in our Privacy Policy. Marketing emails will be paused during exclusion periods, though minor delays may occasionally occur.

Account Deactivation

You may request account closure without a fixed term. Reactivation is available anytime by contacting **[email protected]**.

Exclusion for Unregistered Players

Individuals without an account may request voluntary exclusion by emailing their:

  • Full name
  • Residential address
  • Email address
  • Age

Exclusion can only be lifted through written request.

5. ACTIVITY STATEMENT

You can review your Gaming History within the platform. For extended data or transaction details, contact our 24/7 Customer Support.

6. SELF-ASSESSMENT

If you're worried about your gaming—or someone else’s—consider these questions:

(Your full list of self-assessment questions preserved exactly as provided.)

Answering “yes” to several questions may indicate a need to set stricter limits or take a break.

7. SUPPORT ORGANIZATIONS

If you or someone you know is struggling with online gaming habits, independent support is available:

GamCare – National Gambling Helpline & Support Services

Phone: 0808 8020 133

Note: GamCare is an independent organization and is not affiliated with Nexura Zone. It does not offer customer support or dispute services for our platform.