Nexura Zone — Help Center

Welcome to the Nexura Zone Help Center.

Here you can browse quick answers, request assistance, and learn how to manage your account, virtual purchases, limits, and security settings.

Nexura Zone is a free-to-play social gaming platform.

All activity uses virtual Nexura Coins, which hold no real-money value and cannot be exchanged, withdrawn, or traded for cash or prizes.

Frequently Asked Questions (FAQ)

1) What are Nexura Coins?

Nexura Coins are our in-platform entertainment currency used to access games and features on Nexura Zone.

They cannot be redeemed for real money or any real-world rewards.

2) I can’t log in — what should I do?

Try using Forgot Password on the login page.

If you still cannot access your account, email our Support Team from your registered address at:

**[email protected]**

3) How can I set purchase limits?

Players may request daily, weekly, or monthly Nexura Coin purchase limits by contacting our Support Team.

4) Can I temporarily pause my account or self-exclude?

Yes. Nexura Zone provides voluntary responsible-play tools:

  • Short Break: 24 hours or 7 days
  • Self-Exclusion: Minimum 6 months

See Responsible Play below for full instructions.

5) Will my Nexura Coins disappear if my account is paused?

No. After reactivation, your virtual balance will return to the exact amount you had before the pause.

Refunds or transfers of virtual coins are not available.

6) I’m experiencing a technical problem — what should I try first?

Before requesting assistance, please try:

  • Clearing your browser or app cache
  • Updating your browser or application
  • Switching to another device or internet connection

If the issue continues, contact Support with:

a brief description, time/date of the incident, and a screenshot (if possible).

Responsible Play

Nexura Zone promotes balanced, enjoyable, and stress-free entertainment. The following optional controls are available on request:

  • Purchase Limits (daily / weekly / monthly)
  • Short Break (24 hours or 7 days)
  • Self-Exclusion (6 months minimum)

To submit a request, email **[email protected]** and include:

  • Your registered account email
  • Type of limit or break you want applied

Changes take effect once confirmed in writing.

If the update does not appear after confirmation, contact Support immediately.

Account Management

Change Password

Navigate to: Account Settings → Security → Change Password

Change Email

Contact Support. Verification may be required.

Deactivate or Close Your Account

Email Support with the subject: “Deactivate my account”.

Data Requests (Access or Deletion)

Use the subject: “Data Request”.

Identity verification will be required for all data-related actions.

Security

Nexura Zone uses layered security measures and encryption to help protect player data.

For your safety:

  • Never share your password
  • Avoid enabling “Remember Me” on shared devices
  • Enable multi-factor authentication (if available on your account)

Platform Status & Maintenance

If major outages occur, Nexura Zone will notify users via in-platform messages or email.

Routine maintenance may take place periodically and could result in temporary service interruptions.

Contact Us — Available 24/7

Support Email: **[email protected]**

Please include the following for faster assistance:

  • Full Name
  • Account Email
  • Device + browser/app version
  • Short description of the issue
  • Screenshots (if relevant)

Community Updates

Visit the official links in the footer at nexurazone.com for announcements, updates, and news.

Submit a Request (Contact Form Fields)

  • Full Name
  • Account Email (required)
  • Topic (Account / Purchases & Limits / Technical Issue / Responsible Play / Data & Privacy / Other)
  • Message (up to 2,000 characters)
  • Attachments (optional)
  • Consent checkbox: “I agree to the processing of my data to handle this request.”

Response Times

  • Auto-confirmation: Instant
  • First reply: Within 24 hours
  • Complex cases: 48–72 hours

Escalation (Complaints)

Use subject line: “Complaint – Escalation”.

A senior specialist will review the case and respond within 72 business hours.

Quick Links

  • Privacy Policy
  • Terms & Conditions
  • Responsible Play Guidelines

Nexura Zone — Play for fun. Play responsibly.